Service Desk Specialist

Virginia Beach | VA | Job id: 2020-5215

Service Desk Specialist

Virginia Beach | VA | Job id: 2020-5215

Healthcare’s helping hand.

COVID-19 precaution: Due to the coronavirus (COVID-19) outbreak, our hiring process will now be completely virtual. All interviews will be held online or over the phone. We remain committed to putting our people, customers, and communities first and appreciate your patience and flexibility as we work through this. 

 

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.  

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding. 

 

 

As a Service Desk Specialist, you will work with our Customer Success team to help manage incoming client communication and function as “tier 1” support.   We expect a balance of world-class customer service with tech-savvy troubleshooting/problem solving skills, and the ability to prioritize and time-manage duties.   As the voice of the customer, you will be an advocate to our end-users assisting in triaging and then answering or escalating issues in a professional and courteous manner. 

Your role:

Our team is passionate about improving the healthcare industry. The Modio Health team is a blend of healthcare veterans and technology experts. We have an insider view of the healthcare industry like few other companies do. But we don’t just have a vision – we’ve actually created the technology to make it happen.

  • Triage tickets in our service desk software to the correct queue to resolve or escalate as appropriate
  • Provide Tier 1 level of support for customers with requests or problems that may arise
  • Document client communication into the ticketing system
  • Regularly contribute and help maintain the knowledge base
  • Become a subject matter expert (SME) on the Modio OneView™ platform
  • Manage multiple channels of communication, including email, live chat, and occasional phone calls

Your qualifications:

  • Customer relation skills and able to deal with potentially stressful situations in a courteous and friendly manner
  • Prioritizing and managing your time and requests effectively and efficiently
  • Learning web-based software and understand a SaaS model
  • Assessing, understating and following up on the needs and problems of client with speed and urgency and involving resources across the company when necessary
  • Seeing the big picture while paying attention to the details

Preferred qualifications:

  • Superb written and verbal communication skills
  • Proficiency with Microsoft products, including Excel
  • 2-4 years of experience working in a Customer Service or Information Systems Service Desk roll
  • High school diploma or equivalent

In return, we offer:

  • Competitive pay 
  • Flexible work schedules – including work from home options available  
  • 401(k) retirement plan  
  • Healthcare coverage with corporate wellness program 
  • Free health center and health coaching for employees and dependents 
  • 14 days of PTO your first year and paid holidays 
  • Up to 16 hours of paid volunteer time off  
  • Hall of fame development programs as recognized by Training Magazine  

Click here to learn more about our company and culture. 

 

To have your resume reviewed by Talent Acquisition, click “Apply” at the top of the screen.  

 

We are an Affirmative Action/Equal Opportunity Employer 

Minorities/Women/Veterans/Disabled 

We are an at-will employer 

 

You’ll feel weird
calling it work.

Discover our culture

CHG Healthcare is an equal opportunity employer/affirmative action. Equal Employment Opportunity Posters. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability. CHG invites any employee or applicant to review CHG’s written Affirmative Action Plan. This plan is available for inspection upon request; please email humanresources@chghealthcare.com.

Important Security Notice: The only way to apply for a position at CHG Healthcare is through our website and we would not hire an employee without an onsite interview in one of our office locations. If you receive a suspicious job offer via email or text message, please understand that it is not from us. CHG Healthcare never requests personal information, like your social security number, via email or text message. CHG Healthcare would never request money as a condition of employment or to purchase technology or other work equipment. Please don’t hesitate to contact us with any questions. If you believe you have been a victim of online fraud through your job search, please contact informationsecurity@chghealthcare.com.

CHG Healthcare does not discriminate against qualified applicants and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to, and benefits and privileges of, employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our talent acquisition team at 800-755-7753 or talent.acquisition@chghealthcare.com.

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